May 13th, 2010 
David 
Tom V asked:
My Volkswagen dealer sold me a car with a CD-changer. But when I got home I noticed that there was no CD changer. I'm paying for something that I never received. For 4 months now I've been trying to get this settled but the manager is playing a game with me. He either ignores my voice messages, or says that he'll take care of it, or he cts surprised that nobody has contacted me yet. Lately he really screens my calls and the receptionist always has to make up an excuse so that he doesn;t have to talk to me. It's the Winn VW dealership in Newark CA and the manager's name is John Winn.
David
My Volkswagen dealer sold me a car with a CD-changer. But when I got home I noticed that there was no CD changer. I'm paying for something that I never received. For 4 months now I've been trying to get this settled but the manager is playing a game with me. He either ignores my voice messages, or says that he'll take care of it, or he cts surprised that nobody has contacted me yet. Lately he really screens my calls and the receptionist always has to make up an excuse so that he doesn;t have to talk to me. It's the Winn VW dealership in Newark CA and the manager's name is John Winn.
David
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Better Business Bureau
What about complaining on the VW website? They usually have a contact form there.
i also own a volkswagen and i went through HELL with my dealership after they tried to charge me for a recall repair that was also included in my warranty.
i had to actually go through the complaint department, i got the phone number off of the volkswagen website. i had to write a complaint letter and call and bitch about it several times. it takes awhile to resolve it….but thats the best way to do it. going through the dealership locally is just not going to work.
If you have a purchase agreement that calls for a CD-changer send the dealership and manager a certified letter telling them if the issues are not repaired and replaced in 10 days you will see them in small claims court.
In most states you can file a small claims suit yourself for $50 bucks and the loser pays the court cost, make sure you have the agreement in writing.
Good Luck,
Complain to the Corporate Headquarters of Volkswagen.
**********************************************Founded in 1955, Volkswagen of America, Inc. is headquartered in Auburn Hills, Michigan. It is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. Volkswagen is the world’s fourth-largest producer of passenger cars and Europe’s largest automaker. Volkswagen of America and its affiliates employ approximately 3,000 people in the U.S., and are responsible for the sale and service of Audi, Bentley, Lamborghini, and Volkswagen products, through retail networks comprising in total approximately 800 independent U.S. dealers. In addition to its headquarters in Michigan, Volkswagen of America maintains major port operations in California, Delaware, Georgia, Rhode Island, and Texas; major parts distribution centers in California, Florida, New Jersey, and Texas; the Volkswagen Group’s principal warm-weather test facility, located in Arizona; and an Electronics Research Laboratory and Design Studios in California. Its financial services arm, VW Credit, Inc., operates large customer service centers in Illinois, Michigan, and Oregon, and owns an FDIC-insured bank, Volkswagen Bank USA, in Utah. Volkswagen of America’s International Purchasing Department is responsible for sourcing from U.S. suppliers approximately half a billion dollars worth of components annually for the Volkswagen Group’s worldwide production.
Who ever licenses dealers where you are, or perhaps the local television station. If you can’t get satisfaction out of the manager, try the owner of the dealership. Do you have an attorney? Maybe he would be willing to make a few calls or write a letter on your behalf.
Since your problem involves a deceptive sales practice, I would contact both VW North America and the California Attorney General. Because of special laws in California, many car companies have special departments that work exclusively with California customers. I would first call VW customer service at: (800) 822-8987. If they provide no resolution, contact the BBB and California Attorney General with your complaint. Your other option would be suing the dealership for Deceptive Sales Practice in small claims court. If you have documentation of the CD Changer, you should have a good case.
Get the number for the “zone” office for that dealer.
Or call your local consumer affairs.
Or call your local TV station and see what they may do for you.
Thats fraud and could be criminally punished if it was intentional.
Call the better business bureau.I hope it is in writing if not you may not have any recourse.If it is in writing, you can take him to small claims court.Good luck it’s guys like that ,that give honest car dealers a bad name.Nail him!
The dealership should just go ahead an honour the deal; however, since they haven’t this is what I’d do: Contact the New Car Dealer Licensing Board, this is part of the Consumer Affairs Department thru Sacramento, CA (our state capitol) thru the 800 telephone number and also send a letter both via USPS certified mail with a return reciept (so no cannot say that they didn’t receive it) make sure that you enclose what documentation you have showing that you purchased a vehicle with the cd changer as part of the new car purchase and also mail a copy of the letter to the owner/manager of the dealership in question.
The dealership will normally be given up to 14 days to respond to your concern, if you have enough evidence to support your complaint, I’m certain that you’ll get a call to settle the matter to your satisfaction. The costs of dealing with state in this matter will exceed the cost of them installing the unit, plus avoid a possible issue with the licensing board.
In addition, file your concern with the local Better Business Bureau and someone like the consumer help people at KRON 4, as no one wants their business to be on television with a negative image. This should put considerable pressure upon the dealership to settle, especially since the amount of money is so, well, small.
Finally, a letter to Volkswagen of America in Michigan will almost certainly add fuel to the fire that you wish to start.
Be brief, to the point, explaining and showing the proof that you have that you may have been taken advantage of. You can obtain the address in your owner’s manual. Be sure to send this letter certified mail with a return receipt; VW will respond to this by assigning a case number; they may or may not be able to do anything since this is case of a dealership issue, not a vehicle issue, but no one wants to have the attention of the factory over a customer satisfaction issue that is so minor.
Finally, if all else fails, you could go to small claims court and hopefully obtain a judgement award to have the CD changer installed, but after all of this writing, I hardly think that it would be necessary and you would have gotten the changer by this time.
I spent on/off, 25 years in Volkswagen dealership service departments from 1980 to December of 2005.
I hope this helps, a car nut.
call VWOA they will take care of them